{"product_id":"service-satisfaction-procedure-sl1090","title":"Service Satisfaction Procedure | SL1090","description":"\u003ch2\u003e\n\u003ca href=\"https:\/\/www.bizmanualz.com\/wp-content\/uploads\/2013\/05\/easily-editable-in-ms-word.png\" rel=\"nofollow\"\u003e\u003cimg src=\"https:\/\/www.bizmanualz.com\/wp-content\/uploads\/2013\/05\/easily-editable-in-ms-word.png\" alt=\"easily editable in ms word\" width=\"124\" height=\"125\" loading=\"lazy\"\u003e\u003c\/a\u003e\u003cstrong\u003eService Satisfaction Procedure\u003c\/strong\u003e\n\u003c\/h2\u003e\n\u003cp\u003eThe Service Satisfaction Procedure outlines the follow-up action and sample telephone script to be used by Customer Service representatives. Customer Service is to contact customers after any repair of their equipment has been made to assure that the equipment is working properly and that the customer feels that their needs or concerns have been satisfied.\u003c\/p\u003e\n\u003cp\u003eThe Service Satisfaction Procedure applies to all repairs and\/or problem resolution of a customer’s system. \u003cstrong\u003e(6 pages, 892 words)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eService Satisfaction Responsibilities:\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eThe \u003cspan\u003eProduct Manager\u003c\/span\u003e is responsible for defining and reviewing the effectiveness of service delivery.\u003c\/p\u003e\n\u003cp\u003eThe \u003cspan\u003eCustomer Service Manager\u003c\/span\u003e should review and summarize all post-sale reports and forward them to the Quality Manager.\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eCustomer Service Representatives (CSR), Sales Staff,\u003cb\u003e \u003c\/b\u003eand all company employees involved in customer interactions \u003c\/span\u003eshould  follow up with customers and record customer feedback (negative \u003ci\u003e\u003cspan\u003eand\u003c\/span\u003e\u003c\/i\u003e positive) on form SL1060-1 CUSTOMER SERVICE CONTACT FORM.\u003c\/p\u003e\n\u003ch2\u003e\u003ca href=\"https:\/\/www.bizmanualz.com\/wp-content\/uploads\/1970\/01\/SL1090.png\" rel=\"nofollow\"\u003e\u003cimg src=\"https:\/\/www.bizmanualz.com\/wp-content\/uploads\/1970\/01\/SL1090.png\" alt=\"Service Satisfaction Procedure\" width=\"212\" height=\"231\" loading=\"lazy\"\u003e\u003c\/a\u003e\u003c\/h2\u003e\n\u003ch2\u003e\u003cstrong\u003eService Satisfaction Procedure Activities\u003c\/strong\u003e\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli\u003ePost-Service Follow-Up\u003c\/li\u003e\n\u003cli\u003eSatisfaction Reporting\u003c\/li\u003e\n\u003cli\u003ePost-Sale Follow-Up Review\u003c\/li\u003e\n\u003cli\u003eSatisfaction Report Review\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2\u003e\u003cstrong\u003eService Satisfaction Procedure Forms\u003c\/strong\u003e\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli\u003e\u003ca title=\"Customer Service Satisfaction Report Template SL1090-1 \" href=\"https:\/\/www.bizmanualz.com\/customer-service-satisfaction-report-template\" target=\"_blank\" rel=\"noopener noreferrer nofollow\"\u003eCustomer Service Satisfaction Report\u003c\/a\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2\u003e\u003c\/h2\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e","brand":"我的商店","offers":[{"title":"Default Title","offer_id":50564846911626,"sku":"SL1090","price":15.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0801\/3955\/0858\/files\/22857.png?v=1792965220","url":"https:\/\/shopvirexora.shop\/products\/service-satisfaction-procedure-sl1090","provider":"Westvale Goods","version":"1.0","type":"link"}